Quality Service Enhancement Programme
A programme that helps employees yield significant gains in service efficiency and customer satisfaction. This programme focuses on attitude, skills and processes in domains like internal customer care, customer retention skills, proposal writing skills and Industry specific skill building for different verticals.
Though it is true that customer service is an extremely vital focus for your business, there are ways that customer service can make your business successful, as well as ways that may simply weaken the chances for achieving your goals. Customer service is only beneficial when it is done correctly. Otherwise it might work in the opposite way.
Our customized modules on Quality Service Enhancement hone the skills like trust, commitment, communication, conflict handling and competence on enhancing customer satisfaction, needed to attract and retain the customer and address the mission to achieve customer-satisfaction, a core activity of any organization.